Sales Policy

Welcome to Keepstopis

At Keepstopis, we are committed to providing our customers with high-quality kitchen products, including pots and pans. Our Sales Policy outlines important information regarding purchasing, pricing, payments, and other key sales-related terms. By purchasing from Keepstopis, you agree to comply with this Sales Policy.

1. Order Placement

  • How to Place an Order: Customers can browse and select products on our website keepstopis.xyz. Once you have selected your desired items, proceed to the checkout process to finalize your purchase. Ensure all information, including shipping and billing details, is accurate.
  • Order Confirmation: After placing an order, you will receive an email confirmation detailing your purchase, including product details, shipping information, and payment confirmation. Please review your confirmation to ensure accuracy. If there are any discrepancies, contact us immediately.
  • Order Acceptance: Keepstopis reserves the right to refuse or cancel any order for any reason, including availability issues, pricing errors, or fraudulent activity.

2. Product Pricing

  • Pricing Information: All product prices listed on the Keepstopis website are in U.S. dollars and are subject to change without prior notice. Prices displayed at the time of purchase will be honored for that transaction. Taxes and shipping fees are not included in the product price and will be calculated during the checkout process.
  • Price Adjustments: In the event of a price change after your purchase, Keepstopis will not offer refunds or price adjustments. Discounts or promotions cannot be applied retroactively.

3. Payment Terms

  • Accepted Payment Methods: Keepstopis accepts a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other third-party payment providers. Your payment details are encrypted and processed securely to protect your financial information.
  • Payment Processing: All orders must be paid in full at the time of purchase. Payment will be charged to your selected payment method once your order has been confirmed. If a payment issue occurs, Keepstopis reserves the right to cancel the order until the payment is resolved.
  • Payment Discrepancies: If your payment is not successfully processed or disputed, we may cancel or suspend your order. Keepstopis will not be held responsible for delays due to payment discrepancies.

4. Shipping and Delivery

  • Shipping Options: We offer multiple shipping options, including standard and expedited shipping. Shipping costs and estimated delivery times will be displayed during checkout, allowing you to select the most suitable option for your needs.
  • Delivery Times: Delivery times vary depending on your location and selected shipping method. Keepstopis is not responsible for delays caused by external factors, such as carrier issues or customs clearance for international orders.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery. Please allow up to 24 hours for tracking information to be updated.
  • International Shipping: For customers outside the United States, additional customs fees, taxes, and duties may apply based on your country’s regulations. Keepstopis is not responsible for these charges, and they are the responsibility of the customer.

5. Order Changes and Cancellations

  • Order Changes: If you wish to make changes to your order, such as adjusting quantities or modifying the shipping address, please contact us immediately. We will do our best to accommodate your request, but changes cannot be guaranteed after an order has been processed.
  • Order Cancellations: You may cancel your order before it has been processed and shipped. To cancel an order, contact our customer service team as soon as possible. Once the order has been shipped, cancellation is no longer possible, and you must follow our return process.

6. Returns and Exchanges

  • Return Policy: Keepstopis offers a return period of Insert return period, e.g., 30 days for unused and undamaged products in their original packaging. For more details, please refer to our Return Policy.
  • Exchange Policy: If you receive a damaged or defective item, contact us within Insert timeframe, e.g., 7 days of receipt. We will provide a replacement or offer a full refund, depending on your preference and product availability.

7. Product Availability

  • Stock Availability: Product availability is subject to change. While we strive to keep our stock information updated, some products may sell out quickly. Keepstopis reserves the right to limit the quantity of items purchased or refuse sales at our discretion.
  • Backorders: In case a product is out of stock but available for backorder, we will notify you during the checkout process. Backordered items will be shipped as soon as they become available. You may cancel your backorder at any time before the item is shipped.

8. Warranty

  • Product Warranty: All Keepstopis products are covered by a standard [Insert warranty period, e.g., one-year] warranty against manufacturing defects. For any warranty-related issues, please contact our customer service team. This warranty does not cover damages caused by improper use, normal wear and tear, or unauthorized modifications.
  • Warranty Claims: To initiate a warranty claim, provide proof of purchase and a description of the defect. If approved, Keepstopis will either repair or replace the defective product at no additional cost.

9. Customer Support

At Keepstopis, we are committed to providing excellent customer service. For any questions, concerns, or support regarding your order, please contact our customer support team:

  • Phone: (312) 455-9256
  • Email: [email protected]
  • Address: 2333 W Jackson Blvd, Chicago, Illinois

10. Legal Compliance

  • Governing Law: This Sales Policy is governed by and construed in accordance with the laws of Insert jurisdiction, e.g., the state of California. Any legal disputes related to this policy shall be subject to the exclusive jurisdiction of the courts located in Insert location, e.g., California.
  • Changes to the Sales Policy: Keepstopis reserves the right to modify or update this Sales Policy at any time without prior notice. We recommend reviewing this policy regularly to stay informed about any changes.