Refund and Returns Policy

Overview

At Keepstopis, we want you to be completely satisfied with your purchase of our high-quality kitchen products. If, for any reason, you are not satisfied, our Refund and Returns Policy provides details on how to return or exchange items. By purchasing from Keepstopis, you agree to the terms outlined below.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Product Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Return Period: You must initiate a return request within Insert time frame, e.g., 30 days of receiving the product.
  • Proof of Purchase: A valid receipt or order confirmation is required to process your return.

2. Non-Returnable Items

Certain items are exempt from being returned:

  • Gift cards or promotional items.
  • Perishable goods, such as food or plants.
  • Items purchased as part of a final sale or clearance event.

If your return involves any of these items, we unfortunately cannot offer a refund or exchange.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number and reason for the return. You will receive a response within Insert response time, e.g., 48 hours with further instructions.
  2. Prepare the Return: Ensure the item is properly packaged to prevent any damage during transit. Include the original packing slip or proof of purchase in the package.
  3. Ship the Item: You will be responsible for covering shipping costs to return the item unless the product was defective or damaged upon arrival.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within Insert processing time, e.g., 7-10 business days. Please note that processing times may vary depending on your payment provider.
  • Partial Refunds: In some cases, only partial refunds are granted if applicable, such as:
    • Items that show signs of use or damage not caused by shipping.
    • Products returned after the stated return window.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check Your Bank Account: Sometimes, refunds take time to process through your financial institution.
  2. Contact Your Credit Card Provider: Refunds may take a few business days to appear on your statement.
  3. Contact Us: If you’ve followed the steps above and still have not received your refund, please reach out to us at [Your Contact Email].

6. Exchanges

We replace items that are defective or damaged at no additional cost. If you need to exchange your item for the same product, email us at [Your Contact Email] with a description of the defect and photos if necessary. We will guide you through the exchange process.

  • Exchange Process: Once your return is received and inspected, we will ship out the replacement item. If the item is out of stock, we will offer a refund or exchange for another product of equal value.

7. Return Shipping Costs

  • Customer Responsibility: You are responsible for paying the shipping costs for returning your item unless it was damaged or defective upon arrival. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
  • Shipping Damage: If the product was damaged during shipping, please contact us within [Insert time frame, e.g., 7 days] of receiving your order. We will arrange for a replacement or refund at no extra charge.

8. International Returns

If you are located outside the U.S., the return process will remain the same, but you will be responsible for any additional customs or shipping fees. These fees will not be reimbursed as part of your refund.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us:

  • Phone: (312) 455-9256
  • Email: [email protected]
  • Address: 2333 W Jackson Blvd, Chicago, Illinois